Introduction
Quality is a vital aspect of any business, and both Total Quality Management (TQM) and International Organization for Standardization (ISO) focus on ensuring that quality standards are met. While TQM and ISO have different approaches, they share the same goal of improving quality and customer satisfaction. In this article, we will explore the similarities and differences between TQM and ISO and how they both focus on quality.
What is TQM?
TQM is a management approach that aims to improve the quality of products and services by involving all employees in the process. TQM focuses on continuous improvement and customer satisfaction. TQM involves the following principles:
- Customer focus
- Continuous improvement
- Employee involvement
- Process-centered approach
- Management by facts
What is ISO?
ISO is an independent organization that develops and publishes international standards for various industries. ISO aims to ensure that products and services meet quality standards and are safe for consumers. ISO has developed a set of standards that organizations can follow to ensure that their products and services meet quality standards. ISO 9001 is the most well-known standard, and it provides a framework for quality management systems.
Similarities between TQM and ISO
Both TQM and ISO have the same goal of improving quality and customer satisfaction. They both focus on the following:
- Customer satisfaction
- Continuous improvement
- Employee involvement
- Process-centered approach
- Management by facts
Both TQM and ISO require a commitment from all employees to improve quality and meet customer needs. They both rely on data and analysis to improve processes and identify areas for improvement.
Differences between TQM and ISO
While TQM and ISO have the same goal, they have different approaches to achieving it. Here are some of the differences between TQM and ISO:
- TQM is a management approach, while ISO is a set of standards
- TQM focuses on involving all employees in the process, while ISO focuses on meeting specific standards
- TQM is more flexible and adaptable, while ISO is more rigid and structured
- TQM is more focused on customer satisfaction, while ISO is more focused on meeting standards
Conclusion
TQM and ISO are both important in ensuring quality standards are met. While they have different approaches, they share the same goal of improving quality and customer satisfaction. TQM focuses on involving all employees in the process, while ISO provides a set of standards that organizations can follow. By implementing both TQM and ISO, organizations can ensure that they are meeting quality standards and providing excellent service to customers.
